Internet Application Enables Remote Service and Training

       During the epidemic of Covid-19 virus in China, all institutions and persons have been asked to avoid gathering around. However, Hi-Tech Heavy Industry is not baffled by the virus nor the working situation. With the application of teleconference system via internet, Hi-Tech Heavy Industry has explored a new way to work.

       Hi-Tech Heavy Industry has set up a multimedia meeting room with teleconference meeting room in 2018. This teleconference room has access for at most 20 persons to have online meeting. During this epidemic time, the company has conducted several meeting with customer to help solve customer problems. Despite that it can not dispatch technicians to render on-site service,  this system enables the company to get close to customer with immediate help.

      As a matter of fact, Hi-Tech Heavy Industry has long before started the application of remote system in its products. Take Nonwoven machinery as an example, the Intelligent Spunlace nonwoven production line by Hi-Tech Heavy Industry Co., Ltd has been fitted with remote diagnosis system and remote trouble-shooting system since from several years ago. This system enables the user to supervise the running and operation in the real time as well as the performance analysis data. Hi-Tech Heavy Industry, as the supplier, with the permission of customer, can also remotely log on the system to conduct problem diagnosis, facilitating the solution of the trouble with more efficiency and less cost. The guaranteed life-time free software upgrading is also possible to be done through this system at any agreed time without disturbing production.

       With the stringent control of China, the virus is now going to the end. Hi-Tech Heavy Industry is doing its best to make sure the production and customer service proceed as usual despite of the epidemic.

                                                                                                                                                                                                               ZHANG ZENGHUI

                                                                                                                                                                                                                    2020-02-24